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Exchange & Returns

If the ordered shoes do not fit or meet your taste, you have the possibility to return them within 30 days and replace them with another product, or to receive a refund. The refund will be implemented through the same way your payment has done.

We will cover the return shipping costs for deliveries to Germany, Austria, Luxembourg, Belgium, The Netherlands, Czech Republic, Denmark and France. Please contact us by email and we will send you a DPD return label.

For other countries, return shipping costs are at the buyer's expenses. In case of an exchange, the second expedition is on our charge. Please direct the return shipment to the following address: NOAH Italian Vegan Shoes, Michelriether Str. 16, 97839 Esselbach - Kredenbach, Germany. 

There is an option to purchase a return label from NOAH (usually postal, UPS in the US), which is somewhat lower priced due to our contract terms. Please contact us if you need this service:

Please return the product in perfect condition and in its original packaging together with the completed return & exchange form. Alternatively, you can enclose a copy of the invoice.

In the event of a refund, if the value of the products purchased and retained is less than the amount of the free delivery, delivery charges will not be refunded or will be deducted from the refund amount (if they were not incurred at the time of purchase).

Products that have been worn, altered or damaged after delivery will not be accepted. We will also not accept returns without or with damaged original packaging.

NOTE FOR RETURNS OUTSIDE THE EU: Please ensure the package is clearly marked as a return in the customs declaration, otherwise unnecessary customs charges will be incurred, which NOAH cannot bear.