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FAQ - Frequently asked questions:

Where can NOAH products be shipped to?

NOAH ships all its products to almost all countries in the world. Here you can find some information about shipping prices.

How can I clean my NOAH shoes?

We have dedicated an article to this question in our blog. You can also see how easy it is to care for your vegan NOAH shoes in the video "How do I clean my vegan shoes?"

Here are a few basic tips in brief:

Our shoes are made from two materials: microsuede - similar to fine suede leather and micronappa - looks and feels like smooth leather.

Microsuede is best cleaned using a stiff brush to remove surface dirt and dust. Unlike suede leather, microsuede is not affected by water. Should your shoes need an extra clean: dampen a cloth and dab at the areas of dirt, use a dry absorbent towel to soak up any excess water and leave to dry.

Smooth micronappa material should be cleaned using a damp cloth. For harder dirt specks and stains place your shoes under running water and scrub them with a hard brush, dab the damper areas with a dry cloth and leave them to dry. Micronappa can also be polished using shoe polish.

 

Can NOAH shoes be waterproofed?

They can, yet they don't have to be. Micronappa is a rather water-resistant material, microsuede on the other hand, less so (but don't be afraid for water stains).

 

How can I return or exchange my NOAH shoes?

All NOAH products can be returned and exchanged for a new pair within 14 days of delivery. It is also within your rights to return the shoes within 14 days of delivery and request full compensation (see our exchange conditions here)

 

Will my NOAH shoes break in with more wear?

If the shoe comes up a little small and you only need a little extra wiggle room, then yes, the vegan materials in our shoes will break in with longer wear, the material will give a little bit and fit better to your foot over time, however, vegan materials are not as easy to break in as leather products. Therefore, please take the time to try on your new shoes when they arrive at your home. If you need a different size, of course, we can  exchange them for you. You can find more information on the "Exchanges and returns" page. Your satisfaction is our top priority!

However, if you notice that your shoes are a little tight AFTER they have been worn on the street and therefore cannot be exchanged, then we recommend to moisten slightly the inside of the shoes and wear them with thin socks until you feel that they have stretched.

If you still need the shoes to be widened then a shoe smith can help with this process.

 

What can I do if the shoes are too large?

Adding an insole helps in most cases. Some NOAH models come with a removable insole, these could also be replaced by a special winter insole or by wearing thicker socks in winter.

 

Which NOAH models fit better for wider feet?

Women’s models: Dominique suede - razza, Marica suede - nappa, Chiara, Claudia suede - nappa, Alex suede - nappa

Men’s models: Dominique suede - razza, Marco suede - nappa, Claudio suede - nappa, Alex suede - nappa, Roberto suede - nappa, Gianni suede - nappa, Luca

You can find these models inside the shop via the search bar. Check out which models and colours are available in your size. 

 

Which NOAH shoes can be used with orthopedic insoles?

The following NOAH models are suitable for using with orthopedic insoles (they come with detachable insole and are available in all sizes and a range of colors and materials):

Dominique suede - razza, Marica and Marco suede - nappa, Claudio and Claudia suede - nappa, Daria - Dario, Elie, Charlie, Tony (Tamara - Tommy) and many models from our "Organic range"

You can find these models via the search bar and to see which different materials and colours are available in your size. 

 

Which alternative materials does NOAH use?

NOAH products are made from synthetic fibres such as micronappa and microsuede and also from many natural materials. See our blog article "Vegan and sustainable materials for your shoes" for more information.

Are NOAH products worth their price?

Yes, they are! The quality and sustainability of NOAH products is offered at the best possible price. NOAH produces its vegan shoes and accessories exclusively in Italy in family-owned craft businesses that guarantee fair working conditions and wages for their employees. The materials are also made in Italy. This means that the price is automatically higher than that of many so-called "fast fashion" products, in which workers are often not protected and are paid very little.

Here you can find a video on this topic.

 

How much does delivery cost?

Many of our models can be delivered for free. You will find detailed information about our shipping conditions here.

 

More Questions?

We’ll be happy to answer them: drop us an email at: contact@noah-shop.com